ECO Customer & Order Management (COM) Specialist - Temporary (1 year contract)

QUALIFICATIONS

• Bachelor’s degree in preferably in Business Administration or a relevant field related to Supply Chain.
• Professional experience in supply chain, particularly in customer service is preferred.
• Effective communication skills, including openness, clarity, organizational awareness, and empathy, to achieve desired results.
• Customer-oriented mindset with a focus on achieving both value creation and business profitability.
• Proficiency in English (written and spoken).

JOB DESCRIPTION

Order Management:

• Processing all transaction types for customer orders, including order confirmations.
• Managing order backlogs and rescheduling where necessary to meet customer expectations.
• Proactively monitoring orders and providing customers with regular updates on order and shipment statuses.

Receivables and Credit Management:

• Monitoring customer overdue accounts and addressing pricing or account discrepancies in collaboration with Accounts Receivable (AR).
• Ensuring credit limits are effectively managed and adhered to.
• Reviewing weekly overdue lists and providing timely feedback to the sales organization.

Customer Relationship Management:

• Acting as the primary point of contact for customers regarding product availability, quantities, and conditions.
• Building and maintaining strong business relationships with customers to address operational and supply chain-related issues.
• Conducting regular customer visits to resolve daily operational challenges and gather feedback for service improvements.

Internal Collaboration and Documentation:

• Ensuring effective and consistent information flow with the sales department to align on priorities and operational updates.