Customer Site Service Representative

As a Customer Site Service Representative, you create chemistry by...

• Supporting the daily operation of BASF products in customer automotive assembly plants, ensuring seamless integration and application.
• Providing on-site technical and application expertise regarding product performance, including color management, defect identification, and corrective actions when necessary.
• Assuring that product performance meets or exceeds customer expectations while aligning with business objectives to establish BASF as the supplier of choice.
• Responding to customer requirements by enforcing product quality and performance specifications and supporting new product and application development.
• Supporting the efforts of a BASF sales and technical team to deliver value to the customer through product technical support, problem investigation, analysis, and resolution.
• Managing existing customer relationships while actively developing new partnerships to enhance service delivery.

If you have...

• A Bachelor's Degree or a High School Diploma (or GED) combined with equivalent experience, allowing you to leverage your educational and professional background in paint applications or manufacturing to provide on-site expertise related to product application and performance.
• A minimum of 1+ years of experience in the Automotive Coatings Industry or equivalent experience is preferred.
• Knowledge of inventory control and ERP systems, which enables you to collect and analyze data effectively and apply the results to make informed recommendations regarding materials and processes.
• Strong attention to detail, facilitating continuous inspection and evaluation of painted units for defects, including sags, thin paint, drip craters, and proper topcoat application.
• Excellent interpersonal skills, essential for interacting effectively with team members and management at our customer facility.
• Proven leadership ability, empowering you to manage a shift independently with minimal supervision.

Create your own chemistry with you@BASF

Adding value to our customers begins with adding value to you. you@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you – the whole you – in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. We also provide engaging learning and development opportunities to help you make the most of your talents and your role.